Privacy Policy

Effective date: 13/8/2025

This Privacy Policy explains how our app (“Buildna”) collects, uses, and protects your information when you use our services.

1. Information We Collect

When you use our app, we may collect the following types of information:

• Account Information: Name, email, phone number, password, age, gender, and profile details.
• Role Information: Whether you are registered as a craftsman or a customer.
• Service Data: Appointments, reviews, chat messages, and service requests.
• Device Information: Device type, operating system, and app usage data for performance and security purposes.

2. How We Use Your Information

We use the collected information to:

• Create and manage your account.
• Connect craftsmen and customers for service bookings.
• Enable communication through in-app chat and messaging.
• Display and manage reviews.
• Improve our app’s performance and user experience.
• Ensure security and prevent fraud.

3. Data Sharing

We do not sell your personal information. We may share data only in the following cases:

• With your consent.
• With service providers that help us operate the app (e.g., Firebase for data storage and authentication).
• As required by law, legal process, or government request.
• To protect the safety, rights, and property of our users.

4. Data Storage and Security

Your data is stored securely using Firebase services. We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure.

5. Your Rights

You have the right to:

• Access and update your account information.
• Request deletion of your personal data.

To exercise these rights, contact us at: buildna.jo@gmail.com

6. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

7. Account and Data Deletion Request

If you wish to delete your Buildna account and all associated data, please contact us at buildna.jo@gmail.com with the subject line “Account Deletion Request”. We will verify your identity and process the deletion within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Email: buildna.jo@gmail.com